Saura, Jose R.; Reyes-Menendez, Ana; Alvarez-Alonso, Cesar. "Do Online Comments Affect Environmental Management? Identifying Factors Related to Environmental Management and Sustainability of Hotels". Sustainability. (1535068800)August 24, 2018. http://www.mdpi.com/...

This study identifies the key factors in the environmental management and sustainability of hotels, as perceived by travelers.  It is based on a sample of the 25 best hotels in Switzerland from a TripAdvisor ranking in 2018 that draws from more than 500,000 reviews.  The results highlight the key factors related to environmental management.  It is suggested that its findings can be meaningfully used by hotel managers to improve their services and enhance the value provided by their environmental management and the sustainability of their hotels.

Posted on 24/03/21

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